Reviews are how good spaces and good coaches get found. This policy keeps them trustworthy.
01Who can leave a review
Only people who have actually trained together. Once a booking is completed, the coach can review the space and the venue can review the coach. There is no way to review a space you have not booked.
Reviews can be written for 14 days after the session ends. After that the window closes, so reviews stay close to the experience they describe.
02How ratings are shown
A space or coach shows an average star rating once it has at least 3 reviews. Until then it is marked as new, so a single review cannot make a listing look better or worse than it is.
03What a review may contain
Reviews should be honest, specific and about the session. Do not:
- offer, request or accept anything in exchange for a review;
- review a booking you have a personal interest in;
- include phone numbers, emails, addresses or other personal details;
- use hateful, discriminatory, threatening or sexual language.
04Replying to a review
The person or venue reviewed may post one public reply. Keep it factual and courteous, because readers judge the reply as much as the review.
05Moderation
The Gym Connect removes reviews that break this policy, and may hide a review while it is looked into. We do not remove reviews simply because they are negative, and we never edit what someone wrote.