Marketplace rules

• Be who you say you are, and keep your details accurate.
• Treat people with respect. No harassment, discrimination or threats.
• Keep bookings, payments and messages on The Gym Connect. Arranging to pay outside the platform removes every protection a booking has.
• Follow the law, including health and safety rules.

• List only space you have the right to rent, with recent photos of the actual space.
• Keep equipment, capacity, amenities and availability accurate, and block times you cannot honour.
• Have the space ready and accessible at the booked start time, as described in your access instructions.
• State your house rules and any insurance you require before booking, not on arrival.
• Cancel only when you truly must; coaches are refunded in full.

• Book for the activity and group size you will actually bring, and stay within your booked time.
• Follow the venue's house rules and leave the space and its equipment as you found them.
• Hold the qualifications and insurance your work requires, and any the venue asks for.
• You are responsible for your clients while they are on site.

• Subletting a booked space to someone else.
• Fake listings, fake bookings or fake reviews.
• Collecting other users' contact details to contact them off-platform.
• Any attempt to interfere with the site or other people's accounts.

Depending on what happened, we may remove content, suspend a listing, restrict or close an account, and withhold a payout while we look into it. These rules sit alongside the Terms of Service.